Kokonano.com has a free return policy. You can request to return a purchased product for exchange or refund within 14 days from its date of purchase, subject to the following terms and conditions of kokonano.com’s return policy.
The returned products must be sealed, unused and in its original condition; original packing with all its accessories, manuals and warranty cards. The original invoice or receipt is required for all returns and exchanges.
It is necessary to indicate the reason of the product’s return. In case of return without any reason, the delivery charge will not be refunded.
If you receive a damaged, defective or counterfeit product, you can return the affected product within 14 days from its date of purchase but it is subject to satisfaction of our assessment and validation process. In this case, if the product is found to be damaged or defective, you will receive a full refund of the price paid for the product.
The customer’s signature on the Delivery Note is considered as recognition of receiving the purchased product(s) in good condition with no apparent defects.
We may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.
Be noted that all returned products will be inspected and validated before they are accepted for a refund. If the product you request to return is not eligible for return or refund as explained above, the product will be sent back to you and your claim for a refund will be rejected. Kokonano.com reserves the right to reject any return or exchange according to the given conditions.
When you request to return a purchased product for refund, and after the acceptance of its refund, the amount of money paid will be returned to your wallet in your account. The price shall be refunded in the same way as you paid at the time of purchase.
If you have paid by credit or debit card, the payment would be refunded back to the same card used. The amount paid may take up to a month to reflect in your card statement depending on the bank process.
If you have paid through Cash on Delivery, the money would be refunded back to your kokonano account as a credit balance in your wallet. You can use this credit balance to pay for your future purchases at www.kokonano.com.
In this regard, you may note the following:
If you request to withdraw the money from your wallet, we will process your request and either transfer the credit balance to your personal bank account or contact you to receive the money cash, depending on the option you stated under withdraw request.
Be noted that the credit balance of your wallet can only be used online at www.kokonano.com. It cannot be redeemed at any other place or websites. This credit balance in your account cannot be transferred to another person or account.