Terms & Conditions

Your use of the Website “kokonano.com” and its services and tools is governed by the following Terms and Conditions of Use. If you transact on the Website, you shall be subject to the terms and conditions including the applicable policies that are incorporated herein by reference like the Privacy Policy, Return Policy, etc… (collectively the “Terms”) for such transaction. These Terms constitute an agreement between kokonano.com and/or its affiliates (“kokonano,” “we,” “us,” or “our”) and the entity you represent (“you,” or “user”). This User Agreement is effective upon acceptance. By accessing kokonano.com, registering an Account or using the Services offered on the Website, you agree to be bound by the Terms. If you do not agree to be bound by this User Agreement, please do not access, register with or use this Website.

We recommend that you must read these Terms before you may become a registered user of the Website, and accept this User Agreement and kokonano’s Privacy Policy.

Our Terms and Conditions are subject to change at any time. We recommend you to check it regularly to be aware of any changes may occur. It is your responsibility to review the Terms each time you use kokonano.com for updates or changes.

Kokonano.com’s Terms and Conditions cover the following:


1.Registration Eligibility:

When you use kokonano.com, you should be 18 years old or over the age of 18 years (able to form legally binding contracts) before you register as a user of kokonano website. Persons who are under the age of 18 years are not eligible to transact or use the website. Kokonano.com reserves the right to terminate the registration of any person and/or refuse to provide access to the website if kokonano.com discovers that person is under the age of 18 years.

If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement, and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a website user more than once.

When you register at kokonano.com, you should provide true and accurate information during the Account creation/registration process. Kokonano.com reserves the right to suspend your Account or block access to the website if any untrue or inaccurate information is discovered. If you have any concerns regarding any misuse of your Account, you should contact and inform us immediately.

Be noted that when you create an Account, secured by a password, on kokonano.com, this Account is personal and exclusive to you and is non-transferable to any third party. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account.

In this regard, kokonano.com may (in its sole discretion and at any time) request (whether directly or through a third party) that you provide further information or documentation, including without limitation, to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to kokonano.com upon such requests. We, without liability, reserve the right to limit, suspend or withdraw your access to the website if you do not provide us with necessary inquiries. We also reserve the right to cancel unconfirmed and unverified accounts or accounts that have been inactive for a long time.


2.Order process

When you become a registered user on kokonano.com, you may order, buy products and therefore, agree to pay the full amount for that product as given during the order process, including shipping costs or other charges that may be applicable to such order.

When you complete your order, you will receive an acknowledgement email with your order details. Be noted that this email is not an order confirmation; the email notifies you that we, kokonano.com, successfully received your request in purchasing the products you have ordered.

After accepting your order, we will dispatch the ordered products to you if you have paid through your card or at the delivery to your address, however subject to our receiving full payment for the products.

Be noted that we may do not accept your order due to several reasons, such as; certain product is out of stock, any mistake or error in the displayed prices or during the order process, etc… In such cases, we will notify you as soon as possible that your order is not accepted or canceled, and your money will be refunded. Therefore, you agree that we, kokonano.com, shall have full discretion to determine the appropriate resolution for such issues.



When you pay for your purchased products, be noted that we take payment from your credit or debit card at the time we receive your order for the relevant products, after checking your card details.

When you choose your favored payment method, we will direct you to the payment gateway in order to enter you card details. We may validate your name and other personal information during the order process against third party databases, noting that such checks are being made to confirm your identity. All information provided by you will be treated securely and strictly in accordance with the applicable law.

Responsibility to verify the customer and customer’s card information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway and/or the issuer bank of the card being used. Kokonano.com is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to customer’s card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.

We also accept payment through cash on delivery of the products, which is subject to the conditions mentioned above in Order Process Section, in addition to the following conditions:

  • The person taking delivery of the products should be the registered user who had ordered the products or his/her authorized person, providing adequate proof of such authorization.
  • Cash amount (full payment along with delivery charges if applicable) should be given to our authorized driver on the spot prior to handing over of the products ordered along with the invoice and the delivery note.
  • Our customer service team will contact you at least 30 minutes prior to delivery to ensure you are available and avoid delays.
  • If you are not available at the specified location for order delivery, our driver will call you and wait at the given address for a grace period of time with your ordered products. In case of no show up during that time, the driver will leave and a call will be made to arrange another time.
  • In case our customer service team is unable to reach the customer within 24 hours of placing the order, it will be automatically be deemed as cancelled.

Be noted that all prices of the products shown on the website exclude delivery charges, unless expressly stated otherwise.

  • Kokonano.com shall be under no liability for any delay or failure to deliver the purchased products or otherwise perform any obligation if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. Force Majeure events mean and include, but not limited to events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of God.



When you visit and use kokonano.com or send emails or other data or information to us, you agree that you are communicating with us electronically. You consent to receive communications from us via electronic records periodically and when required. We may communicate with you by email or by such other mode of communication. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.


5.Questions about Terms and Conditions:

If, at any time, you have any questions, comments or queries about our Terms and Conditions, you can contact us by sending an email on info@kokonano.com