Our Terms and Conditions are subject to change at any time. We recommend you to check it regularly to be aware of any changes may occur. It is your responsibility to review the Terms each time you use kokonano.com for updates or changes.
Kokonano.com’s Terms and Conditions cover the following:
When you use kokonano.com, you should be 18 years old or over the age of 18 years (able to form legally binding contracts) before you register as a user of kokonano website. Persons who are under the age of 18 years are not eligible to transact or use the website. Kokonano.com reserves the right to terminate the registration of any person and/or refuse to provide access to the website if kokonano.com discovers that person is under the age of 18 years.
If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement, and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a website user more than once.
When you register at kokonano.com, you should provide true and accurate information during the Account creation/registration process. Kokonano.com reserves the right to suspend your Account or block access to the website if any untrue or inaccurate information is discovered. If you have any concerns regarding any misuse of your Account, you should contact and inform us immediately.
Be noted that when you create an Account, secured by a password, on kokonano.com, this Account is personal and exclusive to you and is non-transferable to any third party. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account.
In this regard, kokonano.com may (in its sole discretion and at any time) request (whether directly or through a third party) that you provide further information or documentation, including without limitation, to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to kokonano.com upon such requests. We, without liability, reserve the right to limit, suspend or withdraw your access to the website if you do not provide us with necessary inquiries. We also reserve the right to cancel unconfirmed and unverified accounts or accounts that have been inactive for a long time.
When you become a registered user on kokonano.com, you may order, buy products and therefore, agree to pay the full amount for that product as given during the order process, including shipping costs or other charges that may be applicable to such order.
When you complete your order, you will receive an acknowledgement email with your order details. Be noted that this email is not an order confirmation; the email notifies you that we, kokonano.com, successfully received your request in purchasing the products you have ordered.
After accepting your order, we will dispatch the ordered products to you if you have paid through your card or at the delivery to your address, however subject to our receiving full payment for the products.
Be noted that we may do not accept your order due to several reasons, such as; certain product is out of stock, any mistake or error in the displayed prices or during the order process, etc… In such cases, we will notify you as soon as possible that your order is not accepted or canceled, and your money will be refunded. Therefore, you agree that we, kokonano.com, shall have full discretion to determine the appropriate resolution for such issues.
When you pay for your purchased products, be noted that we take payment from your credit or debit card at the time we receive your order for the relevant products, after checking your card details.
When you choose your favored payment method, we will direct you to the payment gateway in order to enter you card details. We may validate your name and other personal information during the order process against third party databases, noting that such checks are being made to confirm your identity. All information provided by you will be treated securely and strictly in accordance with the applicable law.
Responsibility to verify the customer and customer’s card information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway and/or the issuer bank of the card being used. Kokonano.com is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to customer’s card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.
We also accept payment through cash on delivery of the products, which is subject to the conditions mentioned above in Order Process Section, in addition to the following conditions:
Be noted that all prices of the products shown on the website exclude delivery charges, unless expressly stated otherwise.
When you visit and use kokonano.com or send emails or other data or information to us, you agree that you are communicating with us electronically. You consent to receive communications from us via electronic records periodically and when required. We may communicate with you by email or by such other mode of communication. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
5.Questions about Terms and Conditions:
If, at any time, you have any questions, comments or queries about our Terms and Conditions, you can contact us by sending an email on email@example.com